Frequently Asked Questions
Everything you need to know about shopping with The Cigar Shop.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How do I return a product if it doesn't fit?
We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. Please visit our Returns Portal to start your exchange or refund process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products ethically sourced?
Yes, The Cigar Shop is committed to sustainable fashion. We work exclusively with manufacturers who adhere to fair labor practices and use high-quality, durable materials.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.